Last updated: July 2, 2025

1. Overview

At Pomcakes, we want you to love every bite. If for any reason you’re not completely satisfied, our return process is straightforward and customer-friendly.

2. Return Window & Eligibility

  • Timeframe: Returns must be initiated within 180 days of the delivery date.
  • Eligible Items: Non-sale, full-price products in their original condition—unwashed, unworn, with all tags—and accompanied by the original sales receipt.

3. How to Initiate a Return

  1. Contact Support: Visit our Contact Us page or email [email protected] with:
    • Name on the order
    • Order number
    • Detailed description of the issue
    • Photographic evidence of the defect/problem
    • Indication of whether you prefer a replacement or refund
  2. Approval & Return Label: Once your request is reviewed and approved, we’ll provide you with a return authorization and shipping address.

4. Returns Shipping & Costs

  • Damaged/Defective Items: We cover all return shipping costs for products that arrive damaged or defective.
  • Standard Returns:
    • Return cost: $0.00

5. Packing & Shipping Your Return

  • Prepare Package: Include a printed copy of your purchase confirmation email and the items you wish to return.
  • Ship It Off: Use your local post office or courier of choice. Be sure to obtain and keep the tracking number.
  • Notify Us: Reply to your approval email with the tracking details so we can monitor your return.

6. Refunds & Replacements

  • Inspection: Once your package arrives at our warehouse, we’ll inspect the condition of the items.
  • Processing Time: Please allow up to 7 business days for us to process and finalize your refund or ship your replacement.
  • Notification: We’ll email you the outcome—approval or denial—along with any refund confirmation or replacement tracking information.

7. Exceptions & Non-Returnable Items

  • Personalized or custom-designed cakes that were made to your exact specifications (unless defective).
  • Items that show signs of wear, misuse, or unauthorized modifications.
  • Orders outside the continental United States or to excluded regions (see Shipping Policy).

8. Incorrect Address & Other Considerations

  • Ensure your shipping address is accurate at checkout. Returns delayed or lost due to customer-provided errors may not be reimbursed.
  • Returned orders sent without prior approval may be refused or incur additional fees.

9. Need Help?

Our support team is here for you:

  • Address: 3450 E Seneca St, Tucson, AZ 85716, United States Of America
  • Email: [email protected]
  • Phone:+1 (507) 570-8498
  • Support Hours: 9:00am – 6:30pm (EST) (Monday – Friday).

Your satisfaction is our top priority. If you have any questions about returns, don’t hesitate to reach out!