Last updated: July 2, 2025

We at Pomcakes (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.pomcakes.com (the “Service”) or interact with us via email, phone, or other digital channels. Please read this policy carefully. By accessing or using our Service, you agree to the terms below.

1. Interpretation & Definitions

Interpretation
Words with initial capitals carry the meanings defined here, whether singular or plural.

Definitions

  • Account: Your unique profile on our Service.
  • Company: Pomcakes, operated by Ralph Salazar, located at 3450 E Seneca St, Tucson, AZ 85716, United States Of America.
  • Cookies: Small text files placed on your device to track browsing activity.
  • Device: Any computer, smartphone, or tablet accessing our Service.
  • Personal Data: Information identifying—or capable of identifying—you.
  • Service: The Pomcakes website (www.pomcakes.com).
  • Service Provider: Third parties processing data on our behalf.
  • Usage Data: Automatically collected metrics (e.g., IP address, browser type, visit timestamps).
  • You: The individual or entity using our Service.

2. What Data We Collect

2.1. Personal Data You Provide

  • Contact Details: Name, email address, phone number, and shipping address.
  • Order Information: Items purchased, payment details (handled securely by our processor), and any customization notes.

2.2. Usage Data (Automatically Collected)

  • Device & Browser Info: IP address, device identifiers, browser version, and operating system.
  • Service Interaction: Pages visited, time stamps, click behavior, and error logs.

3. How We Use Your Information

We rely on your data to:

  • Fulfill Orders & Provide Support: Process purchases, deliver cakes, and address inquiries during support hours (Mon–Fri, 9:00 AM–6:30 PM EST).
  • Improve Our Service: Analyze trends, enhance features, and optimize website performance.
  • Communicate with You: Send order confirmations, shipping updates, promotional offers (unless you opt out), and important policy changes.
  • Protect Our Business: Prevent fraud, enforce our terms, and comply with legal obligations.
  • Business Transactions: Evaluate mergers, acquisitions, or sales where data may transfer with assets.

4. Tracking Technologies & Cookies

We use cookies, web beacons, and similar tools to:

  • Essential Cookies: Authenticate users and secure your session.
  • Preferences Cookies: Remember your language and login choices.
  • Analytics Cookies: Measure site performance and user engagement.

You can disable cookies in your browser settings, but some parts of the Service may not function properly without them.

5. Sharing Your Personal Data

We share data only when necessary to:

  • Service Providers: Host our website, process payments, ship orders, and send emails.
  • Affiliated Entities: Support operations within the Pomcakes family of brands.
  • Legal Compliance: Respond to lawful requests by public authorities or to protect rights, property, or safety.
  • With Your Consent: Any other purpose you specifically authorize.

6. Data Retention

  • Personal Data: Kept as long as needed to honor orders, resolve disputes, and meet legal requirements.
  • Usage Data: Stored for up to 24 months for analysis and security, unless a longer period is mandated.

7. International Transfers

Your information may be processed and stored in the United States. Whenever data crosses borders, we apply safeguards—such as standard contractual clauses—to protect your privacy under applicable laws.

8. Your Rights & Choices

  • Access & Correction: Log into your Account or email us to update or delete your personal details.
  • Opt-Out: Unsubscribe from marketing emails via the link in any newsletter.
  • Data Deletion: Request removal of your data (subject to legal retention obligations) by contacting [email protected].

9. Security Measures

We implement industry-standard measures—encryption, access controls, and regular audits—to safeguard your information. However, no system is infallible; please help keep your data safe by using strong passwords and securing your devices.

10. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us immediately.

11. External Links

Our website may link to third-party sites not operated by Pomcakes. We are not responsible for their practices; please review their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you by posting the revised version. We encourage you to review this page regularly.

13. Contact Us

For questions or concerns about this policy, reach out:

  • Address: 3450 E Seneca St, Tucson, AZ 85716, United States Of America
  • Email: [email protected]
  • Phone:+1 (507) 570-8498
  • Support Hours: 9:00am – 6:30pm (EST) (Monday – Friday).

Thank you for trusting Pomcakes with your personal information—your privacy matters to us!