Last updated: July 2, 2025
At Pomcakes, we know that taste—and minds—can change. To make your experience as flexible as possible, here’s how you can cancel or adjust your order:
1. Cancellation & Change Window
- Timeframe: You have 24 hours from the moment you place your order to request any changes or cancellations.
- No Fees: All cancellations or modifications within this window are completely free.
2. How to Request a Change or Cancellation
- Email Us: Send your order number and requested changes to [email protected].
- Use “Contact Us”: Visit our website’s Contact Us page and submit your request.
Be sure to contact us within 24 hours of your purchase—after that, your order enters production and can’t be altered.
3. Address Accuracy
- Double-Check Before You Order: Please verify your delivery address at checkout.
- Incorrect or Incomplete Addresses: Pomcakes is not liable for delays or non-delivery due to customer-provided errors.
- Returned Packages: If a package is returned because of an address mistake, you’ll be responsible for any additional shipping charges to resend it.
4. Need Help?
Our customer service team is standing by to assist you:
- Address: 3450 E Seneca St, Tucson, AZ 85716, United States Of America
- Email: [email protected]
- Phone:+1 (507) 570-8498
- Support Hours: 9:00am – 6:30pm (EST) (Monday – Friday).
Whether you need to tweak your cake size, correct a typo in your name, or cancel altogether, just reach out—before the 24-hour clock runs out!